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Virtual Meetup - Startups: Creating Space for Vulnerability: Calm + Coffee Meets Bagel

In the present brand new normal, there are many more concerns than responses. We nevertheless have confidence in the energy of Community, and are usually pleased to link individuals practically even as we face these concerns together.

Calm, Coffee Meets Bagel and Hinge are typical platforms that users trust with a few of the many vulnerable moments, whether it is the knowledge of attempting to find out just how to date once again, finding out how to sort out emotions of anxiousness, or learning how exactly to feel safe being their authentic self. This trust is really a critical an element of the client experience and these three companies deliberately and methodically strive to ensure that this trust is attained with every connection. Understand how Calm, Coffee Meets Bagel and Hinge tackle most of the big things and all the little details that ensure their customers’ success and the way they define that success.

Themes:в€™ Practice vulnerability as an important element of a effective client experienceв€™ Go far above to earn client trust across every touch pointв€™ Create safe experience for users by producing a safe experience for CX groups

ModeratorNayla leads Optimizely’s United States Digital Customer Success Management Team

This woman is passionate about supporting groups and companies in leveraging experimentation which will make decisions that are data-driven innovate. Whenever she’s not doing that, she’s working as a pro bono lawyer, doing one thing active, or wanting to overfeed as many individuals as she can fit at her table (to date the utmost is 15).

Featured Speakers

    Frances Brittingham, customer care Manager Calm - Frances could be the Manager associated with customer care Team at Calm. Her expert objective is always to increase usage of helpful, accurate resources for enhancing one’s psychological and real wellness.

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